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In case of a motor vehicle accident:
- Take precautions necessary to protect the scene of the accident from further accidents.
- Call the police. If someone is injured, request medical assistance. If fire involved, request fire department aid.
- Be courteous. Answer police questions. Give identifying information to the other party involved, but make no comments about assuming responsibility.
- As soon as possible, report the accident to us or your insurance company.
Gather the facts.
Keep our Auto Accident Reporting Form in your glovebox. Use it to gather information at the site of the accident. Review the Commonwealth of Massachusetts Motor Vehicle Crash Operator Report. Reporting the details of an automobile accident can be confusing. Remember, the objective is to report the claim quickly. Try to gather as much information as possible, but don’t worry if you do not have the answers to each and every question.
Instructions for when and how to complete the Commonwealth of Massachusetts Motor Vehicle Crash Operator Report are included with the form.
Most companies have 24/7 claims reporting service. Please report your claim directly to your insurance company for the fastest response. Of course, we are always ready to help report your claim and work with you until it is resolved. If your company is not listed on our Claims Reporting by Company page, please refer to your policy documents for claim reporting information or contact us.