Auto Claims

Automobile Claim Telephone Reporting Guide

Account Information 

  • Provide Company Information if vehicle is owned by a business
  • Your business name & address (include specific division if applicable and mailing address)
  • If accident occurred at different address, supply address of accident (include identifiers, e.g. intersection)

Accident Information

  • Date & time of accident
  • Detailed description of accident
  • Witnesses including specifics on where they were at time of accident, any relationship to involved parties and means of contact (address, phone #, best time and place)
  • Authorities (ambulance, police, fire) include address, report #, and any violations/citations that may have been issued

Insured Vehicle Information

  • Year, make, model, vehicle I.D., plate #, state & color
  • Vehicle ownership information if different than account info
  • Driver's information including, name, address, phone #, date of birth (age), Social Security #, and driver's license # and state (include information on best time and place to contact driver)
  • Any damage to insured vehicle - be specific (Note: If you carry collision coverage, advise if you are making a claim for auto damage)
  • Location of vehicle, is it drivable, or at a body shop/garage (provide location; name, address & phone #)
  • Permission to move vehicle
  • Estimate of damage
  • Contact info for further details (Name, address & phone #)
  • Additional comments: (e.g. vehicle collecting storage, etc.)

Nature of Accident

  • Were there complaints of injuries (any medical treatment)? if yes, refer to info needed in injury section
  • Were any other vehicle involved in accident? if yes, refer to info needed in other vehicle section
  • Was there damage to property other than vehicles? if yes, refer to info needed in property damage section

Injuries

  • Name, address, home & business phone # for injured
  • Occupation (if provided)
  • Date of birth (age),
  • Description of injury
  • Was medical treatment received? If so, from who
    • Name, address and phone # of hospital/clinic/doctor
    • Type of treatment, length of stay, specialty of doctor
    • First day of treatment
  • Is injured represented by an attorney
    • name, address and phone number
    • Was a lawsuit served? If yes, date of service
  • Employer Information (name, address and phone number)
  • Where was injured at time of accident (advise # from below)
    1. Insured driver
    2. Guest in insured auto
    3. Pedestrian
    4. Driver or occupant of other vehicle (If multiple injuries repeat above section)

Other Vehicles Information

  • Year, make, model, vehicle I.D., plate #, state, color
  • Vehicle ownership information
  • Driver's information including, name, address, phone #, date of birth (age), Social Security #, driver's license # and state (include information on best time and place to contact driver)
  • Any damage to other vehicle (be specific)
  • Location of vehicle, is it drivable or at a body ship/garage (provide location; name address and phone number)
  • Permission to move vehicle
  • Estimate of damage
  • Contact info for further details (Name, address and phone number)
  • Additional comments: (e.g. old damage, rental needed, etc.)
  • Available info on other party's insurance co. (Include address, phone #, policy #, claim #, agent name) (If multiple vehicles involved repeat above section)

Property Damage Information (other than vehicle)

  • Property owner's name, address, home and business phone
  • Description of damage (include both description of item and damage to that item)
  • Estimate of damage, if available (If other property damage repeat above section)

Account Contact Information

  • Best person (including time & place to contact for more information)
  • Additional comments and information

Commonwealth of Massachusetts Motor Vehicle Crash Operator Report (PDF)

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