Auto Claims

Automobile Claim Telephone Reporting Guide

Account Information 

  • Provide Company Information if vehicle is owned by a business
  • Your business name & address (include specific division if applicable and mailing address)
  • If accident occurred at different address, supply address of accident (include identifiers, e.g. intersection)

Accident Information

  • Date & time of accident
  • Detailed description of accident
  • Witnesses including specifics on where they were at time of accident, any relationship to involved parties and means of contact (address, phone #, best time and place)
  • Authorities (ambulance, police, fire) include address, report #, and any violations/citations that may have been issued

Insured Vehicle Information

  • Year, make, model, vehicle I.D., plate #, state & color
  • Vehicle ownership information if different than account info
  • Driver's information including, name, address, phone #, date of birth (age), Social Security #, and driver's license # and state (include information on best time and place to contact driver)
  • Any damage to insured vehicle - be specific (Note: If you carry collision coverage, advise if you are making a claim for auto damage)
  • Location of vehicle, is it drivable, or at a body shop/garage (provide location; name, address & phone #)
  • Permission to move vehicle
  • Estimate of damage
  • Contact info for further details (Name, address & phone #)
  • Additional comments: (e.g. vehicle collecting storage, etc.)

Nature of Accident

  • Were there complaints of injuries (any medical treatment)? if yes, refer to info needed in injury section
  • Were any other vehicle involved in accident? if yes, refer to info needed in other vehicle section
  • Was there damage to property other than vehicles? if yes, refer to info needed in property damage section

Injuries

  • Name, address, home & business phone # for injured
  • Occupation (if provided)
  • Date of birth (age),
  • Description of injury
  • Was medical treatment received? If so, from who
    • Name, address and phone # of hospital/clinic/doctor
    • Type of treatment, length of stay, specialty of doctor
    • First day of treatment
  • Is injured represented by an attorney
    • name, address and phone number
    • Was a lawsuit served? If yes, date of service
  • Employer Information (name, address and phone number)
  • Where was injured at time of accident (advise # from below)
    1. Insured driver
    2. Guest in insured auto
    3. Pedestrian
    4. Driver or occupant of other vehicle (If multiple injuries repeat above section)

Other Vehicles Information

  • Year, make, model, vehicle I.D., plate #, state, color
  • Vehicle ownership information
  • Driver's information including, name, address, phone #, date of birth (age), Social Security #, driver's license # and state (include information on best time and place to contact driver)
  • Any damage to other vehicle (be specific)
  • Location of vehicle, is it drivable or at a body ship/garage (provide location; name address and phone number)
  • Permission to move vehicle
  • Estimate of damage
  • Contact info for further details (Name, address and phone number)
  • Additional comments: (e.g. old damage, rental needed, etc.)
  • Available info on other party's insurance co. (Include address, phone #, policy #, claim #, agent name) (If multiple vehicles involved repeat above section)

Property Damage Information (other than vehicle)

  • Property owner's name, address, home and business phone
  • Description of damage (include both description of item and damage to that item)
  • Estimate of damage, if available (If other property damage repeat above section)

Account Contact Information

  • Best person (including time & place to contact for more information)
  • Additional comments and information

Commonwealth of Massachusetts Motor Vehicle Crash Operator Report (PDF)

Our Customers Say

Jacquelynne Maloney at the Tonry agency has helped us immeasurably navigating the bonding process.  She took the time to get to know us and develop a complete picture of our company, our goals and objectives, our capabilities, our needs and the history of our company.  Her knowledge of the market allowed her early on to recognize what program would work for our company.  Other bonding agencies simply asked for a copy of our financial statement, balance sheet and work on hand.  They appeared to have no interested in whether we were making cupcakes or nuclear missiles.  Jacquelynne took the time to get to know us personally.  To her we were more than just our financial statement.

President

Richardson Electrical Company, Inc.

VIEW ALL TESTIMONIALS